Security

Since Fish Sponge.com went live in 2002, there has never been a confirmed case of fraud reported by our customers as a result of a credit card purchase made with us.

We go to great lengths to keep your financial information private and safe. All credit transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. If that security were ever breached, it would cost you nothing — so you can buy online with confidence.

To learn more about security at fishsponge.com, please refer to our frequently asked questions about ordering and our Privacy Statement. If you have further questions, please call us 925-366-6638 or e-mail us, including your name and mailing address, at info@fishsponge.com

We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.

When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the web page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear on your browser to notify you of this change. You will remain in this secure zone for the entire checkout process.

In the unlikely event that anything happened with your credit card transaction, we will work with your credit card company to cover any cost and to minimize hassle for you. Our commitment in this regard is total and unconditional.